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CUSTOMER SERVICE : +33 (0)1 84 60 50 35
CUSTOMER SERVICE : +33 (0)1 84 60 50 35
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Privacy and cookies

DATA PROTECTION POLICY

When browsing the Platform 58 Facettes and the use of the online sales services offered there, personal data concerning you are collected and processed by our services.

The purpose of this data protection policy is to inform you about:

  • how we collect and process your personal data;
  • the cookies that we place on your browsing terminal.

YOUR PERSONAL DATA

1. Data controller

Personal data concerning you, collected for the execution of your orders placed within the platform 58 Facettes, are processed jointly by the company 58 Facettes SAS, company operating the Platform 58 Facettes, and each Seller from whom you place an order

Personal data concerning you is also processed under the responsibility of the company 58 Facettes SAS for the purposes of commercial prospecting, navigation analysis, audience measurements, behavioral advertising, statistical studies, to conduct satisfaction surveys and to combat bank fraud.

2. Why do we process your data and on what legal basis?

Purposes Legal bases
Management of your orders placed through the Platform 58 Facettes (payment, delivery, customer service, contact with merchants, etc.) execution of sales contracts
Analysis of your navigation within the Platform to improve our services legitimate interest of 58 Facettes SAS
Conduct satisfaction surveys to improve our services legitimate interest of 58 Facettes SAS
Carry out statistical studies on the use of our Platform and our services legitimate interest of 58 Facettes SAS
Commercial prospecting (sending promotional offers, newsletter) legitimate interest of 58 Facettes SAS
Behavioral advertising collection of consent
Prevent and fight against bank fraud legitimate interest of 58 Facettes SAS
Facilitate purchases (recording banking data) collection of consent
Audience measurements collection of consent

3. What personal data do we process about you?

We collect and process in particular:

  • the personal data that you provided on our Platform when creating your account (email, last name, first name, address, password, etc.);
  • information relating to orders that you place within the Platform (product purchased, transaction number, delivery address, etc.);
  • information relating to your means of payment (bank card number, expiry date of the bank card, visual cryptogram) via a secure payment provider, who has sole access to this data;
  • if you have accepted the registration of your bank card: information relating to your bank card (name of the bank card holder, the last 4 digits of the bank card number and its expiration date) via 'a secure payment provider, who has sole access to this data;
  • the information you provide to us when you contact customer service or the merchant through the Platform 58 Facettes (content of exchanges, nature of the complaint, return of products, etc.);
  • your connection and navigation data within the Platform 58 Facettes (IP address, the products and pages you viewed or searched for);
  • data relating to consultation of emails that we send to you for statistical and commercial prospecting purposes;
  • the information you provide when you leave a review on the Platform;
  • information about our advertisements that you view;
  • the information you provide when participating in promotional operations, competitions or events that we organize.

4. How long do we keep your data?

We keep your data in our database only for the time necessary to achieve the purposes pursued and then archive them with restricted access for an additional period in order to fulfill our legal and/or regulatory obligations in terms of archiving as well as for the duration applicable limitation periods. At the end of this additional period, your data is permanently deleted from our databases.

5. To whom are your data transmitted?

5.1 To our service providers

Your data is accessible to the service providers that we use to subcontract all or part of the processing that we carry out with your data (hosting of the Platform and data, maintenance, sending of order confirmation emails, emailing, secure payment , etc.).

The subcontractors we use provide the guarantees required by the applicable regulations regarding the protection of personal data. They only have access to the data necessary to carry out their services and are not authorized to process your data for other uses. We also have branded agreements with each of them to guarantee the security and integrity of your data and their processing in compliance with applicable regulations

5.2 To the Sellers of the Platform and our carriers

The data necessary to manage your orders is transmitted to the Sellers from whom you purchased a product through the Platform. 58 Facettes.

The data enabling delivery of your order is also transmitted to the carrier that you have selected or that will be offered to you when placing your order.

5.3 To the authorities

Your personal data may be disclosed to the authorities in application of a law, a regulation or under a decision of a competent regulatory or judicial authority.

In general, we undertake to comply with all legal rules which could prevent, limit or regulate the dissemination of information or data and in particular to comply with the applicable data protection regulations.

5.4 In the event of acquisition, merger, transfer of activity

In the event that the company 58 Facettes SAS or part of its activities would be the subject of an acquisition by a third party company or a merger, we will inform you in advance of the transfer of your data and of the possibility of opposing it.

6. What are your rights over your data and how to exercise them?

6.1 What are your rights?

You have the right to obtain from our services:

  • confirmation that personal data concerning you are or are not being processed, and if applicable, to have access to them;
  • the rectification of personal data concerning you which is inaccurate or incomplete;
  • under certain conditions, the erasure of your personal data;
  • under certain conditions, limitation of the processing of your personal data;
  • the portability of your personal data;
  • to organize the fate of your personal data in the event of death (conservation, erasure, or communication to a designated personbranded).

You also have the right to object, under certain conditions, to the processing of your personal data.

For more information on the rights you have with regard to your data, we invite you to consult the CNIL website: www.cnil.fr.

You can also, at any time, object to the processing of your data for commercial prospecting purposes and withdraw your consent to the processing of your data implemented by our services for the purposes of behavioral advertising, navigation analysis, and audience measurements.

We also remind you that you have the right to lodge a complaint with the CNIL if you believe that your rights have not been respected.

6.2 How to exercise your rights?

For any request for access, opposition, rectification, portability, limitation, fate of your data in the event of death: Please send a request via the online contact form:

  • specifying the subject of your request;
  • indicating your first and last name;
  • attaching a photocopy of both sides of your identity card or passport, in order to allow us to verify your identity.

Our services will return to you as soon as possible and at the latest within one month of receipt of your request.

To object to the processing of your data for commercial prospecting purposes:

You can send us a request via the online contact form or click on the unsubscribe link in our promotional emails and in our newsletter.

Our services undertake to unsubscribe you from our mailing list as soon as possible.

To withdraw your consent to the processing of your data implemented by our services for the purposes of behavioral advertising, navigation analysis, and audience measurement:

You can contact us via the online contact form or configure your cookies.

7. Is your data transferred outside the European Union?

Certain processing operations that we entrust to our subcontractors may be carried out outside the European Union. In this case, agreements were branded with each of these service providers in order to guarantee that transfers of your data are carried out securely and in compliance with the applicable data protection regulations in force.

8. Contact the Data Protection Officer

For any questions relating to the processing of your personal data or to exercise your rights over your data, the Personal Data Protection Officer (DPD) or Data Protection Officer (DPO),branded by 58 Facettes SAS, can be contacted by simple request via the online contact form.

OUR COOKIES

1. What are cookies?

A cookie is a small alphanumeric file which is placed in the User's computer terminal, smartphone, tablet, mobile, etc., when they connect to the Platform.

2. What cookies do we use on the Platform?

Within our Platform, we use cookies to enable:

  • to improve your navigation within the Platform and thus allow you to use its various functionalities, such as in particular to allow you to identify yourself and connect to your user account;
  • to establish statistics and volumes of attendance and use of the various elements making up the Platform (sections and content visited, route, date and time of consultation, etc.), making it possible to improve the interest and ergonomics of the Platform;
  • to recognize your browser as a previous registered visitor, to remember all the preferences that may be sent during the use of the Platform by your browser and in particular to remember your shopping cart;
  • to measure the audience of our Platform;
  • your access to reserved and personal areas of our Platform, such as your account, using identifiers or data that you may have previously entrusted to us;
  • to implement security measures.

As such, and for cookies which do not have the exclusive purpose of enabling or facilitating navigation or which are not strictly necessary for the management of your orders or the provision of services, an information banner is displayed when you connect to the Platform in order to inform you prior to the deposit of these cookies, (1) of their presence and (2) to allow you, if necessary, to oppose their deposit on your terminal.

The deposit of cookies made as part of the use of the Platform does not allow you to be personally identified but it records information relating to the navigation of your terminal within the Platform which we can read during your subsequent visits within of the Platform.

The information collected is for our exclusive use and that of our partners, and is under no circumstances transferred to third parties.

3. How to deactivate cookies?

Several options are available to you for managing cookies.

You are informed that any settings you may make may modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. Your attention is drawn to the fact that a certain number of functionalities necessary for browsing the Platform may be degraded due to the settings you have made (recording or display difficulties, etc.).

If applicable, we cannot under any circumstances be held responsible for any malfunctions observed.

You can choose at any time to express and modify your wishes regarding cookies, by the means described below.

The choices offered to you by your browser software for setting cookies:

You can configure your browser software so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer.

You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be stored on your terminal.

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.

To configure audience measurement cookies:

If you do not want us to save audience measurement cookies on your terminal, you can click on the link, which will save a cookie on your terminal whose sole purpose is to deactivate the audience measurement services that we operate.

Please note, taking your wish into account requires the issuance of a cookie. If you delete all cookies stored on your device (via your browser), we will no longer know that you have chosen this option.